How to Market a Service on Facebook

Posted By gotomarketsolutions / Marketing School / Marketing School / No Comments

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Audio | Marketing School – How To Market A Service On Facebook

Hi, I’m Adam Martingano, Founder and Chief Strategist at Go To Market Solutions. Let me start by asking you this, do you sell a one-time service or is it ongoing?

This is an important question. Selling a one-time service is very different from selling an ongoing service. When you sell a one-time service, you are only required to engage the customer in a single point transaction. The value is built initially with the intention that the service itself will satisfy the customer’s need. In a perfect world, this is a piece of cake, however, depending on your method of customer follow-up, you may never know if the customer was truly satisfied until they post a review. And we all know that most customers are more eager to complain about a service in a review then praise a service. So the choice is yours, but in my opinion, regardless of if you sell a one-time service or an ongoing service, the customer follow-up should be an integral part of your sales and marketing process.

Last week we broke down how to market a Product on Facebook, so if you missed that article, you can check it out here. So let’s break down how to market a Service on Facebook. There are 6 stages to the Customer Lifecycle Model, however, for this article, we will focus on 2 main stages, Aquire and Engage. Since Marketing is all about Acquiring and Engaging consumers, this is how we will break through into a crowded market using the power of Social Media, specifically Facebook

My favorite method for marketing a Service is to use a limited time offer, and promote that offer using a combination of Video, Paid Ads, Email’s, and a Landing Page. By using this combination, and promoting to a defined audience based on Behavioral and Geographical targeting, you can capture potential consumers attention using my Aquire + Engage strategy.

My 10 Step Guide to Marketing a Service on Facebook

Step 1: Come up with a Limited Time offer for your service. And when I say Limited Time, I don’t mean 30 days, I mean one day, or even a few hours in a day. This offer needs to be substantial, something that would really push a consumer to take an interest in the offer. 5% off just won’t cut it. 15%-20% is better, and you can always throw in some extras that will help offset the reduction in revenue. Pick add-ons that are cost effective for you to throw in, but that add value to the consumer’s purchase.

Step 2: Write a video script that discusses the benefits of the service and the offer. Don’t go into detail about how the service works unless that is vital for you to stand out to your competition. Humor works great, so throw in a joke or two, but stress that this is a limited time and won’t be back. This script should be 60 seconds long, and for reference 50 words is roughly 30 seconds of video dialogue at a normal cadence. You can shoot this yourself, or if you want to add some professional appeal, you can check out a local video company like Ideal Impact Media that specializes in creating short impactful videos for Social Media.

Step 3: Create a Facebook ad, and use the video as the centerpiece, while using the Text portion of the ad to show off the benefits of the special offer and service. This ad is all about selling the offer and the service, but the stress should be on the offer.

Step 4: The ad conversion can happen in two ways. One is to use a Facebook Lead Form.

Facebook Lead Form Example

This is a great option, and Facebook loves this because you are not taking people off of their platform, so their algorithm will be favorable to your ad and show it more often. The problem is that you only get the Ad to sell your offer and service and you have to complete the sale by either sending them an email with the details and sales options or you have to call them. Oh, and be sure to have a Terms of Service ready to upload with your Ad if you want to run a Lead Form ad. The other option is to use a Call To Action (CTA) button in the Facebook ad and have a quality landing page built to drive them to. Be sure to have the Facebook Pixel installed on your website or landing page that you are sending people to. In my experience, a landing page is better than a home page. This landing page should have a similar message to the ad. This page is all about the special EXCLUSIVE offer that you mentioned in the ad, only available for people that view the ad. Put a timer at the top as well counting down how long the offer is valid for.

And they can get the special offer by filling out a form and receiving the information via email, or if you are set up to sell online, then there can be a coupon code that is applied at checkout.

Step 5: For the audience, you should know the geographic radius that your service applies to. You don’t want to market to someone that is 100 miles away if your service price does not compensate for travel like that. Behavioral targeting is where things get fun. There are all sorts of segments you can choose from. And a tip, just because you don’t see it in the available selections, doesn’t mean you can’t choose it, just start typing and Facebook will start displaying behaviors and interests for you to target and choose. [ add an image of behaviors form]

Example of Facebook Targeting Settings

Step 6: For the ad spend on this ad, you should aim high. You want to get the most engagement on this ad in the shortest amount of time, and you are only running this for a limited time. So depending on how much you can make from selling with the Special Offer Price, spend some money to make some money The exact amount is up to you, but $20 won’t cut it. Go for the hundreds, you want this add shown and re-shown.

Step 7: Run the ad on both the Facebook and Instagram platforms. Since they are both owned by Facebook, as long as you keep the video 60 seconds or less, you can run it on both platforms using the same single ad.

Step 8: Once the ad ends, you will have gained two valuable things:
1. Sales and Email Address/Contact Info
2. Engagement with the add and the accompanying metrics saved in Facebook.
The 1st is a no-brainer, you will know if you had sales based on how you set up your conversion. The 2nd is for future use. You spent a lot of money to get engagement on this ad. So even if someone doesn’t buy, but viewed your ad, you can remarket to them in two ways; by retargeting them with a future ad on Facebook or if you were able to get their email address, you can remarket to them by email, which we will discuss next.

Step 9: Email, email, email. I don’t care what anyone says, email still works as long as it is not spammy. If you used the Facebook Lead Form ad or created a Lead From on your landing page, you hopefully got an email address. Both of these methods of collection can be tied to Email Systems like MailChimp, Drip, Convert Kit, etc. You should create two tags for this so that when an email comes in, you know where it came from. Depending on which email platform you choose, will dictate the ability to use multiple tags. The whole point is that you don’t want to send a sales email to someone that already purchased, so you must have a Thank You page that you can capture if the consumer made it to that stage in the conversion funnel, so that they are segmented/tagged accordingly and receive a thank you email rather than a marketing sales email.

Step 10: Now comes the Facebook remarketing ad. For this ad, you will create a targeted sales-focused ad, and you choose to create a custom audience, known as an Engagement Custom Audience. This is all about selling again. These people have already shown interest in your ad, but at the time they did not buy, so it is ok to hit them with a sales ad and drive them to the conversion funnel. This ad should run for about a 1 week or you can try a 2-day (last chance) extension to the offer, but that may cheapen the offer itself, but the offer should be less than before, but still interesting. And you can be much lower on the ad spend because you are remarketing which, in general, has a better Cost per Click rate. $10 a day should be ok. To accompany this, you will also send out a remarketing email to those that never made it to the Thank You page, with the same details as the Facebook remarketing ad. The conversion funnel remains the same, but your landing page should be updated to reflect the new offer.

Conclusion

There are so many ways to market your service, but customer follow-up is the backbone of any effective strategy. So be sure to get their email address one way or another. This can be used for selling, cross-selling, thanking them, asking for a review or referral, or just saying hi. The more you engage with them on a human-to-human level the more willing they will be to either buy again or recommend your service to a friend or family member.

Be sure to join me next week when I breakdown how to create a proper Marketing Funnel.

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How to Market a Product on Facebook

Posted By gotomarketsolutions / Marketing School / Marketing School / No Comments

Don’t want to read this article? No problem, just listen to the audio file:)

Audio | Marketing School – How To Market A Product On Facebook

Hi, I’m Adam Martingano, Founder and Chief Strategist at Go To Market Solutions. Let me start by asking you this, do you sell a product or service?

This is an important question. Selling a product is much easier than selling a service. People like to buy something they can touch, take home, and enjoy immediately. So when marketing a product, it is all about the “thing”, what it does, and most importantly how the customer can benefit from the product.

So your marketing message should be all about how the product can positively impact the customer’s life. This can be done very nicely through video, showing the product, how it works, what it does, and some happy customers telling their stories.

My favorite method for marketing a product is to use video and promote it on Social Media using a defined targeted audience and geographic area. By creating this initial engagement piece on social, you have the ability to capture interested potential customers. Specifically, when marketing on Facebook, you can create a remarketing audience for anyone that has viewed/clicked on the video. You can even choose between several metrics from Facebook like ThruPlays (they have to watch a certain length of the video) before you are charged. So for a Cost Per Acquisition (CPA) model, this provides a great Return on Investment (ROI). ThruPlays are only available when you choose Video Views as your marketing objective.

My 10 Step Guide to Marketing a Product on Facebook

  1. Shoot a 15-60 second video. Keep it engaging, light-hearted and showing the product being used by happy people. Find a good local and reputable company to shoot the video and be sure they have experience creating short videos. This is not a docu-series or major motion picture so you will need help to keep the video short and impactful. For reference 50 words is roughly 30 seconds of video dialogue at a normal cadence. If you are local to Melbourne, FL, one of my favorite video agencies is Ideal Impact Media.
  2. Create a Facebook ad, and use the video as the centerpiece, while using the Text portion of the ad to show off the benefits to the customer and how it will improve their lives. This ad is not about selling the product. This is about getting engagement to build a remarketing audience.
  3. Include a Call To Action (CTA) button in the Facebook ad and have a quality landing page built to drive them to. Be sure to have the Facebook Pixel installed on your website or landing page that you are sending people to. In my experience, a landing page is better than a home page. This landing page should have a similar message to the ad. It is not necessary for people to go to the page just yet, so the CTA should be more about information at this point, rather than ‘Buy Now”. It also helps to have a special offer in the ad, only available for people that view the ad. And they can get the special offer by clicking the CTA.  Remember this is about engagement, not sales, at least right now…
  4. For the audience, you should have a good feel for the gender, age and behavioral targeting for the ad. Don’t be too specific at this point, because you want to get some statistics to see if your feel for the audience is on target.
  5. For the ad spend on this ad, you should aim high. You want to get the most engagement on this ad in the shortest amount of time, so I recommend spending at a minimum $50-$100 a day if you are marketing locally and $1,000-$2,500 a day if you are marketing nationally. And don’t have the ad run for a week, have it run for 2-3 days. The reason you have a high daily ad spend for only a few days is that you want people to see the ad multiple times in just a few days, but not get annoyed by it, or not be engaged by it because they have seen it too many times.
  6. Run the ad on both the Facebook and Instagram platforms. Since they are both owned by Facebook, as long as you keep the video 60 seconds or less, you can run it on both platforms using the same single ad.
  7. Once the ad ends, you will have a few metrics that are very helpful.
    1. Gender – what gender has the most engagement
    2. Location – what location has the most engagement
    3. Age – what age range has the most engagement
    4. Placement – what placement has the most engagement
  8. With this data, you now create an ad to market directly to the audience that had the most engagement, i.e. this gender, this age range, in this location, and this placement… This ad should run for (1 to 2 weeks) and can have a smaller daily budget like $25-$50 a day if you are marketing locally and a minimum of $250-$500 a day for national. The ad should still be somewhat general non-sales content. The point is to continually grow your remarketing audience for the 2 weeks. For this ad, you want to be sure to choose to not market to those that have already engaged with your ad. You can select this when creating the ad set on Facebook.
  9. Now comes the remarketing ad. For this ad, you will create a targeted sales-focused ad, and you choose to create a custom audience, known as an Engagement Custom Audience. This is all about selling. These people have already shown interest in your other ad, so it is ok to hit them with a sales ad and drive them to the conversion funnel. This ad should run for 1 to 2 weeks as well. And you can be a little less on the ad spend because you are remarketing which, in general, has a better Cost per Click rate.  Don’t get me wrong, you still need to spend some money and you need to track the user’s activity. That is why it is essential to have the Facebook Pixel installed on your sales/conversion landing page or website.
  10. Finally, you should split test – A/B test all of these ads.  Create two different ads, so that you can see which performs better. Run the same ad experiment and see which ones get more engagement. Once you see which performs better, you know what type of content to create moving forward. It is my recommendation that you change up your ad content monthly every month going forward. Nobody likes to see the same ad over and over again, it becomes white noise.

Conclusion

Marketing is not easy, it is a science, and is heavily influenced by data.  So if you are not tracking and testing, then you are most likely wasting money.

Be sure to join me next week when I breakdown how to market a service using Social Media.

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